What types of jewelry do you offer?
PALEMIER specializes in minimalist and stylish jewelry, featuring unique designs such as the Arc Geometry Ring and the Classic Ruby Ring. Our collection is curated to provide elegant options suitable for everyday wear and thoughtful gifting.
How can I ensure the right size for my rings?
To determine your ring size accurately, we recommend visiting a local jeweler for a professional measurement. Alternatively, you can use a ring size chart available online, which typically includes measurements in both millimeters and inches. Please note that many of our geometric rings are designed to be resizeable/adjustable, which offers flexibility and ensures a comfortable fit. Ensuring the correct size is crucial for comfort and wearability.
What is your return policy?
We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be unworn, in its original condition, and include the original packaging and receipt. For more details, please refer to our return policy.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you offer exchanges for your jewelry?
We do not offer direct exchanges. The most efficient way to obtain a different item is to return the original piece and, once the return is accepted, make a separate purchase for the new item.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including custom products, perishable goods, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.
What should I do if my item arrives damaged or defective?
We recommend inspecting your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately. We will evaluate the issue and work to resolve it promptly.
Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more detailed information regarding international orders.
How can I contact customer service?
You can reach our customer service team via email at info@palemier.com. We are here to assist you with any inquiries or concerns you may have regarding our products or policies.